Shipping policy

Shipping Policy

Thank you for shopping at Ask Magic! We are committed to delivering high-quality beauty care products to our customers around the globe. Please read our shipping policy below for more information on our shipping process.

Processing Time

Orders are typically processed within 2 to 4 business days after the order is placed. Please note that processing time does not include weekends or holidays. Once your order is processed, you will receive an email with tracking information.

Shipping Locations

We are proud to offer global shipping! We ship to every country worldwide using various trusted carriers. Depending on your location, your order may be shipped via one of the following carriers:

  • USPS (United States)
  • UPS
  • FedEx
  • DHL
  • Local postal services (for international shipping)

Shipping Rates

Shipping rates are calculated at checkout based on your location, the size of your order, and the selected shipping method. You will be able to view the available shipping options and costs before completing your purchase.

International Shipping

For customers outside of the United States, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are not included in the total cost at checkout and are the responsibility of the customer. We encourage you to check your country’s specific customs policies before placing an order.

Order Tracking

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track your shipment through the carrier's website.

Delivery Times

The estimated delivery time depends on your location and the shipping method chosen. Generally, domestic orders within the United States take 2-4 business days to arrive, while international shipments may take 3-7 business days or longer, depending on the destination.

Shipping Delays

Please be aware that during peak seasons, holidays, or unforeseen circumstances (such as weather events), shipping times may be delayed. We strive to provide accurate delivery time estimates but cannot guarantee specific delivery dates.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at [Your Customer Service Email] so we can assist you in resolving the issue. We recommend checking your tracking information to monitor the status of your order and contacting the carrier directly if necessary.

Order Modifications and Cancellations

Once an order has been placed, we are unable to make changes or cancel the order once it has been processed for shipment. Please contact us as soon as possible if you need to make any modifications, and we will do our best to assist you.